Workshops

Business Unit Performance Measure Workshop

To develop a comprehensive set of performance measures (KPIs).

Outline:

To identify and define the business perspectives used to provide a framework for the performance measures (eg financial perspective, customer perspective). Identify strategic initiatives (projects) and define how they impact on objectives.

Develop a set of key performance indicators (KPIs) that reflect the strategic objectives of the business unit within each of the identified business perspectives. Develop other performance indicators that measure drivers and enablers of the business unit KPIs and point to action. Develop lead measures of performance that provide early warning of problems or opportunities.

Outline expectations of the teams in the next layer of the organisation on which to base objectives and KPIs for each of those teams.